Patient Resources

Self-Examination Guide

Learn how to perform a self-examination skin check by watching our informative video:

Educational Materials

Understanding Skin Cancer – informative leaflet from Cancer Council.
Topical Fluorouracil Cream.
Aldara 5% Cream (bemedicalcentre.com.au)

Health Resources

Australian Government Department of Health
Diabetes Australia
National Asthma Council
The Heart Foundation
Kidney Health Australia
Cancer Council Australia (bemedicalcentre.com.au)

Feedback & Complaints

Your feedback helps us improve our services.

Practice feedback

If you have a suggestion, compliment or concern, you can:

Speak with our reception team or your doctor
Request to speak with the Practice Manager
Email us at reception@bemedicalcentre.com.au

We will review all feedback and respond where required.

External complaints

If you feel your concern has not been resolved, you can contact:

Office of the Health Ombudsman (Qld)
- Phone:+61 133646
- Website: www.oho.qld.gov.au

Useful Links & Resources

You may find these helpful:

Non-English speaking patients Hearing Impaired or Special Needs

Translating and Interpreting Service (TIS National)

TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages where you request your language and the operator allocates the interpreter for you.

Pre-booked telephone interpreting assignments allow agencies to pre-book an interpreter in advance for a non-English speaking (NES) client e.g. a doctor’s appointment. The Department of Social Services provides free telephone interpreting services for general practitioners, when providing Medicare claimable consultations in private practice.

All interpreting booking requests must be made through the TIS Online portal and wherever possible, with at least one week’s prior notice.

Bookings have a minimum time of 30 minutes and may be made for appointments up to 90 calendar days in advance from the date of request.

National Relay Service (NRS)

If you are unable to use an ordinary phone, due to deafness or hearing or speech impairment, making calls through the NRS can help you stay in touch and contact emergency services.

There are a number of relay call options. For a list of relay call options go to their website https://nrschat.nrscall.gov.au/nrs/contactus or contact their Help Desk on the following: