Burpengary East Medical Centre & Skin Cancer Clinic

  • Shop 5, 115-117 Buckley Road Burpengary East QLD 4505
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  • Shop 5, 115-117 Buckley Road Burpengary East QLD 4505
BE Medical Centre
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Patient Information

This page explains how to become a patient, how appointments and fees work, and what to expect from your care with us.

New Patients & Registration

We welcome new patients to our clinic

New patient registration

  • Please complete our New Patient Registration Form before your first appointment.

  • You can:

    • Fill it in online before you arrive, or

    • Download and print, then bring the completed form to your appointment.

Complete New Patient Form
Download PDF Form
What to bring to your first visit
  • Medicare card
  • Pension / concession / DVA card (if applicable)
  • Current medication list or medication boxes
  • Relevant letters, test results or imaging reports
  • Photo ID

Please arrive 10 minutes early for your first appointment so we can complete your registration.

Appointments & Bookings

You can book an appointment in the way that suits you best:

  • Online bookings – via our online booking system

  • Phone bookings – call us on 7 3186 4345   during opening hours

Book Appointment Online
Standard vs long appointments

  • Standard appointment – for a single, straightforward concern

  • Long appointment – for multiple concerns, mental health, care plans, procedures or complex issues

If you are unsure which appointment you need, our reception team can help.

Telehealth consultations

  • Telehealth appointments may be available for eligible patients who have had a face-to-face visit within the last 12 months, in line with Medicare requirements.

  • Not all concerns can be managed by telehealth. You may be asked to attend in person if a physical examination is needed.

Fees & Billing

Burpengary East Medical Centre is a mixed-billing practice.

Bulk-billed appointments (no out-of-pocket cost)

We bulk bill the following (with a valid Medicare card):

  • Children under 16 years

  • Adults 65 years and older with a valid pension card

  • Other eligible patients as per practice policy (confirm at reception)

Private fees

Some services attract an out-of-pocket fee, including but not limited to:

  • Skin cancer procedures

  • Cosmetic treatments

  • Scalpel free vasectomy services

  • Minor surgical procedures

  • Some extended or specialised consultations

You will be advised of any fees before your procedure or appointment.

Payment methods
View Full Fees List

  • EFTPOS / credit card

  • Cash

  • Medicare rebate can usually be processed on the day

Test Results & Recalls

Pathology and imaging results
  • Your results are best discussed directly with your doctor.
  • Please make a follow-up appointment to review results and plan any next steps.
  • Reception staff are generally unable to provide detailed results over the phone.
Recalls & reminders

We use a reminder system to support your ongoing care, such as:

  • Skin checks
  • Chronic disease reviews
  • Vaccinations and health assessments

You may receive reminders via SMS, phone or mail. Please tell us if you prefer not to receive reminders.

Cancellations & Missed Appointments

If you cannot attend your appointment:
  • Please give us at least 4 hours’ notice (or your chosen timeframe) by phone or cancel via the online booking app.
  • A non-attendance / late cancellation fee may apply if adequate notice is not provided. This fee is not claimable through Medicare.

Repeat Prescriptions & Referrals

To provide safe, high-quality care, most prescriptions and referrals require an appointment.

Repeat prescriptions
  • In many cases, you will need to see your GP for repeat prescriptions.
  • Limited script-only or telehealth script appointments may be available at the doctor’s discretion.
Referrals to specialists
  • New and ongoing referrals generally require an appointment so your GP can review your current health and ensure the referral is appropriate and up to date.
  • Referrals cannot be backdated, in line with Medicare requirements.

After-Hours Care & Emergencies

Medical emergencies

If you are experiencing a medical emergency, call 134 100 or attend your nearest emergency department.

After-hours care

When the practice is closed, after-hours medical care is available through:

  • For urgent after-hours care, please contact: 134 100 (Hello Home Doctors)

Communication with Your Doctor

Telephone enquiries

If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.

  • Your doctor may not be able to take calls during consultations.
  • Reception may take a message and the doctor, or a nurse, will return your call when appropriate.
  • Clinical advice is usually given during a booked consultation.
Electronic communication (email / online forms)
  • Email and online forms may be used for limited, non-urgent communication (e.g. forwarding documents).
  • For privacy and security reasons, we avoid discussing detailed medical information by email wherever possible.
  • Please phone the practice for urgent issues or to book an appointment.

Managing Your Health Information & Privacy

We are committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles, similar to other accredited general practices.

How we use your information

We collect your personal and health information to:

  • Provide safe, high-quality medical care

  • Communicate with you about your health

  • Process Medicare and other payments

  • Support practice management, accreditation and quality improvement

Your information may be shared with:

  • Other healthcare providers involved in your care

  • Pathology and imaging services

  • Hospitals and specialists

  • When required or authorised by law

View our full Privacy Policy

Feedback & Complaints

Your feedback helps us improve our services.

Practice feedback

If you have a suggestion, compliment or concern, you can:

We will review all feedback and respond where required.

External complaints

If you feel your concern has not been resolved, you can contact:

Useful Links & Resources

You may find these helpful:

Non-English speaking patients Hearing Impaired or Special Needs

Translating and Interpreting Service (TIS National)
TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages where you request your language and the operator allocates the interpreter for you.
Pre-booked telephone interpreting assignments allow agencies to pre-book an interpreter in advance for a non-English speaking (NES) client e.g. a doctor’s appointment. The Department of Social Services provides free telephone interpreting services for general practitioners, when providing Medicare claimable consultations in private practice.
All interpreting booking requests must be made through the TIS Online portal and wherever possible, with at least one week’s prior notice.
Bookings have a minimum time of 30 minutes and may be made for appointments up to 90 calendar days in advance from the date of request.
National Relay Service (NRS)
If you are unable to use an ordinary phone, due to deafness or hearing or speech impairment, making calls through the NRS can help you stay in touch and contact emergency services.
There are a number of relay call options. For a list of relay call options go to their website https://nrschat.nrscall.gov.au/nrs/contactus or contact their Help Desk on the following:
  • Call 1800 555 660 Mon to Fri, 8am to 6pm AEST (closed on national public holidays)
  • TTY 1800 555 630
  • SMS 0416 001 350